Our Commitment to Your Satisfaction: Returns, Refunds & Complaints
Florist Waterloo: Fresh Flowers Guarantee & Customer Care
At Florist Waterloo, our reputation as a trusted local florist is built on a commitment to providing only the freshest flowers to households and businesses in Waterloo and surrounding areas. Your satisfaction is our priority, and we strive to deliver beautiful arrangements every time, backed by a clear and fair returns, refunds, and complaints policy.
Our Fresh Flowers Guarantee
We guarantee the freshness and quality of every flower arrangement we deliver in Waterloo. All our flowers are carefully sourced, handled, and arranged to ensure that you or your recipient enjoy lasting beauty from each bouquet. Our standard freshness window is 5 days from the date of delivery when flowers are cared for according to our guidelines. If your flowers do not meet this standard, please let us know within this window so we may assist you promptly.
Damaged-on-Arrival Policy
Your flowers should always arrive looking fresh and beautiful. In the unlikely event that your order is damaged on arrival—whether due to transportation or handling—please report the issue to us on the day of receipt. To assist us, kindly provide a clear description of the damage along with photographic evidence. This allows us to quickly assess the situation and initiate the appropriate resolution.
Refund or Replacement Options
If an order arrives damaged or does not meet our freshness guarantee during the specified window, we offer you two options:
- Replacement: We will arrange for a new bouquet or floral arrangement to be delivered to the original address at the earliest convenience, at no additional cost to you.
- Refund: If a replacement is not a suitable option, we can issue a full or partial refund depending on the nature and extent of the issue with your order.
We aim to process replacement orders or refunds as swiftly as possible, ensuring minimal disruption and maximum satisfaction for our valued customers.
How to Make a Complaint
Your feedback is highly valued at Florist Waterloo, and we take every complaint seriously to improve our services. If you have any concerns regarding your flower arrangement, delivery service, or overall experience, please contact us within 48 hours of delivery. Please provide your order details and a summary of your issue so our friendly team can investigate and respond as promptly as possible. Our goal is to resolve all complaints in a fair, transparent, and timely manner.
Why Choose Florist Waterloo
Florist Waterloo is proud to be a trusted local florist, serving both households and businesses across the Waterloo area. Our commitment to customer satisfaction extends beyond beautiful flowers—we ensure peace of mind through our transparent returns, refunds, and complaints process. When you choose us, you’re choosing quality, reliability, and a personal touch from your neighbourhood florist.
Thank you for choosing Florist Waterloo. If you have any questions or require assistance, our dedicated customer service team is here to help.
