Welcome to Florist Waterloo. These Terms and Conditions ("Terms") set out the contractual relationship between you (the "Customer", "you", or "your") and Florist Waterloo ("we", "us", or "our"), for purchases made via our online flower delivery service accessible by customers in Waterloo and the surrounding areas. By placing an order with us, you confirm that you have read, understood, and accepted these Terms. If you do not agree to these Terms, please refrain from using our online flower delivery service.
These Terms apply to all transactions carried out on the Florist Waterloo website and are designed to ensure a smooth and transparent online shopping experience for our valued customers in Waterloo and nearby locations.
To order flowers or related products online from Florist Waterloo, customers must browse the website, add desired items to their shopping basket, and proceed to checkout to finalise the purchase. The order process involves the following steps:
We reserve the right to decline or cancel orders at our discretion, for example, where products are out of stock, if payment is not received, or if we suspect fraudulent activity. Should we be unable to fulfil your order for any reason, we will promptly notify you and issue a refund where appropriate.
We strive to ensure that all floral products and arrangements listed online are in stock and available for delivery across Waterloo and surrounding areas. However, flowers are subject to seasonal availability and market fluctuations. In exceptional circumstances where a selected flower or product is unavailable, we reserve the right to substitute with an item of equal quality and value, maintaining the overall theme and colour scheme of your chosen arrangement. Any substitutions will be carefully considered to ensure satisfaction.
Florist Waterloo is committed to prompt and reliable flower delivery in Waterloo and its adjacent areas. We offer various delivery options to accommodate your schedule, including same-day and next-day deliveries where possible. During checkout, you can select a preferred delivery date and time slot, subject to availability.
All delivery dates and times provided are estimates. While we make every effort to meet your preferred delivery time, external factors (e.g., traffic, weather) may affect promptness. We cannot be held liable for late delivery outside of our reasonable control. If the recipient is unavailable at the time of delivery, we may attempt to leave the flowers with a neighbour or in a safe place, or we will follow the delivery instructions provided at checkout where feasible. Our drivers will leave a calling card or note where appropriate.
Incorrect or incomplete delivery information may result in delayed or failed deliveries. Please double-check all recipient details before finalising your order. Delivery charges may vary based on location and service selected; these will be clearly displayed during checkout.
Full payment is required at the time of order. Payments for online flower delivery are securely processed via our approved payment gateway, accepting major credit and debit cards. We do not store any customer payment card details on our website or servers. All payment details are handled in accordance with current UK data protection and payment security standards.
We are not responsible for delays in order processing or delivery arising from failed or incomplete payments. In the event of a payment dispute, we reserve the right to suspend or cancel the affected order until the issue is resolved.
If you need to amend or cancel your flower delivery order, please contact us as soon as possible. We will make every effort to accommodate your request, subject to the status of your order:
We reserve the right to cancel an order and refund you in full in situations such as unavailability of products, payment failure, or other circumstances beyond our control.
Your satisfaction is important to us. If your flowers or products arrive damaged, are incorrect, or do not meet expectations, please contact us within 24 hours of receipt. We may request photographs of the issue to help resolve your complaint. We will, at our discretion, offer replacement products, re-delivery, or a full or partial refund where justified.
Please note that due to the perishable nature of flowers, returns are generally not accepted unless there has been an error on our part or the goods are faulty or damaged upon arrival.
You are responsible for providing accurate and complete order and delivery details. By placing an order, you confirm that you are authorised to use the payment method provided and that you have the minimum legal capacity to enter into a contract as required by UK law.
Florist Waterloo will not be liable for any loss or damage arising from our online flower delivery service unless directly attributable to our negligence or breach of these Terms. We will not be responsible for:
Nothing in these Terms restricts your statutory rights as a consumer under UK law, nor seeks to limit liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
We handle personal information collected during the order process in accordance with our Privacy Policy and all relevant data protection laws in the United Kingdom. Information is used solely for processing orders, delivering products, and providing customer support. We do not sell or share your personal details with third parties for marketing purposes without prior consent.
All content, images, and product descriptions displayed on the Florist Waterloo website remain the property of Florist Waterloo or our licensors, and are protected by copyright and related intellectual property laws. You may use this website for personal, non-commercial purposes only. Unauthorised reproduction, distribution, or use of our content is strictly prohibited.
These Terms and any contract arising from them are governed by and construed in accordance with the laws of England and Wales. In the event of any dispute, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Should any provision of these Terms be found invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
Florist Waterloo reserves the right to update or modify these Terms at any time, with or without prior notice. Any changes will take immediate effect upon posting on our website. By continuing to use our online flower delivery service after any such updates, you indicate your acceptance of the revised terms.
If you have questions about these Terms and Conditions, the order process, or require further assistance regarding flower delivery in Waterloo and surrounding areas, please refer to the customer support section of our website for further information.
Note: These Terms and Conditions apply to all customers utilising the Florist Waterloo e-commerce service in Waterloo and the surrounding locations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Waterloo, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Waterloo.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
